Paz Necklace | Moonstone

We completely understand if an item doesn’t work out, and will happily offer you a refund. If you are local, online orders can be returned in-store, if not please follow the below steps:

1. Email us at hello@bellawrendesign.ca within 7 days of receiving your order.
2. You will be emailed a Return Number for sending the order back to us. Please ensure the items are sent back within 10 days.
3. Place items in original box, and securely sealed (please include the original invoice in your return parcel).  Ensure the Return Number is clearly visible on the box.
4. The package can be dropped off at a Canada Post/shipping carrier’s location.
5. Returns must be sent pre-paid and insured with a tracking number.

Rules and Exceptions

• Online orders and returns must been requested within 7 days of receiving your items
• Once a Return Number has been sent to you, please have the item returned within 10 days
• Returned merchandise must be in original condition with tags on. It may not be washed, worn or damaged. If an item is returned damaged it may be sent back to the customer at their own expense.
• All sale items, bodysuits, intimates, cosmetics, jewellery and scarves are final sale.

Please note Bella & Wren has the right to deny a refund if the item isn’t in the condition stated above.

Sale Merchandise

• Sale items purchased online can be exchanged for store credit within 7 days.
• In-store sale items are a final sale.

Exchanges

Exchanges can happen in-store with the item in sellable condition and with original invoice.